Overview

It is difficult to evaluate an organization's performance when there are multiple inputs and multiple outputs to the system. The difficulties are further enhanced when the relationships between the inputs and the outputs are complex and involve unknown tradeoffs. This work introduces DEA as a multiple-measure performance evaluation and benchmarking tool. The focus of performance evaluation and benchmarking is shifted from characterizing performance in terms of single measures to evaluating performance as a multidimensional systems perspective. New DEA models and approaches are presented to deal with performance evaluation problems in a variety of contexts. A context-dependent DEA measures the relative attractiveness of similar operations/processes/products. Sensitivity analysis techniques can be easily applied and used to identify critical performance measures. Value chain efficiency models and DEA benchmarking models can be utilized to study the impact of information technology (IT) investments. These models can help organizations better understand the real impact of their IT investments and integrate technology more efficiently and effectively for the future. Conventional and new DEA approaches are presented and discussed using spreadsheets - one of the most effective ways to analyse and evaluate decision alternatives. The user can easily develop and customize new DEA models based upon these spreadsheets. This book also provides easy-to-use DEA software - DEA Excel Solver. This DEA Excel Solver is an Add-In for Microsoft Excel and provides a custom menu of DEA approaches, which include more than 150 different DEA models. It is a powerful tool that can assist decision-makers in benchmarking and analysing complex operational efficiency issues in manufacturing organizations as well as evaluating processes in banking, retail, franchising, health care, e-business, public services and many other industries. The DEA Excel Solver does not set limit on the number of units, inputs or outputs. With the capacity of Excel Solver, the DEA Excel Solver can deal with large sized performance evaluation tasks. For a free version of DEA Excel Solver, please visit www.deafrontier.com.

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9781402070822

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Reviews

From the reviews: Joe Zhu provides a well-crafted book on data envelopment analysis (DEA) a ] . The book includes a ] an Excel add-in program that allows for the implementation of the models. a ] The book is written effectively a ] . The material is visually appealing a ] . qualified individuals who are looking for effective ways to evaluate the performance of an organization would find this book to be helpful. It would also make an excellent textbook for a graduate course in DEA a ] . (John Maleyeff, Benchmarking, Vol. 12 (2), 2005)

From the reviews: <p> Joe Zhu provides a well-crafted book on data envelopment analysis (DEA) a ] . The book includes a ] an Excel add-in program that allows for the implementation of the models. a ] The book is written effectively a ] . The material is visually appealing a ] . qualified individuals who are looking for effective ways to evaluate the performance of an organization would find this book to be helpful. It would also make an excellent textbook for a graduate course in DEA a ] . (John Maleyeff, Benchmarking, Vol. 12 (2), 2005)

Author Information

Joe Zhu is Associated Professor of Operations, Department of Management at Worcester Polytechnic Institute, Worcester, MA. His research interests include issues of performance evaluation and benchmarking, supply chain design and efficiency, and Data Envelopment Analysis. He has published over 70 articles in journals such as Management Science, Operations Research, IIE Transactions, Annals of Operations Research, Journal of Operational Research Society, European Journal of Operational Research, Information Technology and Management Journal, Computer and Operations Research, OMEGA, Socio-Economic Planning Sciences, Journal of Productivity Analysis, INFOR, Journal of Alternative Investment and others. He is the author of Quantitative Models for Evaluating Business Operations: Data Envelopment Analysis with Spreadsheets (Kluwer Academic Publishers, 2003). He developed the DEAFrontier software which is a DEA add-in for Microsoft Excel. Professor Zhu has also co-authored two books on modeling performance measurement and evaluating hedge funds. He is a co-editor of the DEA handbook. He is an Associate Editor of OMEGA and The Asia-Pacific Journal of Operational Research. He is also a member of Computers & Operations Research Editorial Board. For more information on his research, please visit www.deafrontier.com.

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