Quality Service Management: A Guide to Improving Business Processes
Author:   John Maleyeff
Publisher:   Taylor & Francis Ltd
ISBN:  

9781032057545


Pages:   202
Publication Date:   06 May 2022
Format:   Hardback
Availability:   In Print   Availability explained
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Quality Service Management: A Guide to Improving Business Processes


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Author:   John Maleyeff
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Weight:   0.420kg
ISBN:  

9781032057545


ISBN 10:   1032057548
Pages:   202
Publication Date:   06 May 2022
Audience:   College/higher education ,  Professional and scholarly ,  Adult education ,  Tertiary & Higher Education ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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John Maleyeff is a Professor of Practice at Boston University’s professionally oriented Metropolitan College, USA, focusing on the analysis and improvement of business processes, operations, and supply chains for both products and services. He has held professional positions in the U.S. Department of Defense, RCA's David Sarnoff Research Center, and LEGO, and has also consulted for many well-known consumer product, healthcare, and manufacturing companies. Dr. Maleyeff is the author of the Routledge book Service Science: The Analysis and Improvement of Business Processes, and holds a PhD in Industrial Engineering and Operations Research from the University of Massachusetts Amherst, USA

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