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OverviewDelivering cutting-edge coverage that includes the latest thinking and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE, 6e presents the basic principles and tools associated with quality and performance excellence using relevant, real-world illustrations and examples. The text thoroughly illustrates how these basic principles and methods have been put into effect in a variety of organizations. It also illustrates the relationship between basic principles and the popular theories and models studied in management courses. Excellent case studies focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific. Full Product DetailsAuthor: James R Evans (Psychological Sciences Institute Suwanee Ga USA)Publisher: Cengage Learning, Inc Imprint: South-Western Edition: 6th Revised ed. Dimensions: Width: 18.30cm , Height: 2.80cm , Length: 22.60cm Weight: 0.771kg ISBN: 9780324827064ISBN 10: 0324827067 Pages: 480 Publication Date: 26 February 2010 Audience: General/trade , General Format: Paperback Publisher's Status: Out of Print Availability: In Print ![]() Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock. Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |