Overview

Despite the strong desire to improve, numerous organisations have difficulty realising the full benefits of effective Quality Management and, although practically all prominent organisations in China sport GB/T 19001 (ISO 9001) certification, present implementations generally indicate a non-realization of the full benefits of Quality Management. There is a lot that must be understood and learnt - modern quality management and values supportive of a quality culture need to be understood, practices require to be adapted to suit the business, and tools and techniques need to be learnt. Quality Management Perspective & Approach: Managing and improving quality in China, and elsewhere in the world: Provides an insight into matters affecting Quality Management within Chinese industrial manufacturing organisations Outlines supportive values of a quality management culture Includes observations and narratives of experiences that illustrate various approaches that have been employed to overcome quality deficiencies, improve product quality and enhance quality management Explains successfully established best practices of an evolved and improved Quality Management Identifies aspects that make Quality Management an integrated part of an organisation's overall management system Describes easy-to-apply quality tools and practical techniques, and gives examples of their application

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9781999635817

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Reviews

This excellent book is ideally used by all who seek to understand Quality Management and improve the quality of their product or service. It is especially suited to management executives and management students in China or those involved with companies in China - Emeritus Professor Roy Laurens AM, PhD, FAIM (Former University Vice Chancellor, President of the Australian Institute of Management)

This excellent book is ideally used by all who seek to understand Quality Management and improve the quality of their product or service. It is especially suited to management executives and management students in China or those involved with companies in China - Emeritus Professor Roy Laurens AM, PhD, FAIM (Former University Vice Chancellor, President of the Australian Institute of Management) Quality Management Perspective & Approach is packed with practical and useful information. It will provide a valuable text book for all in the West, especially those who are working or wish to commence working with Chinese companies. For the student it will be an invaluable text book and guide on quality systems and processes. For Chinese management, it will give them a comprehensive and new perspective, in the hope that they can make further improvements in quality matters at all levels within their companies - James D. Coupe, Past President, Lifting Equipment Engineers Association

Author Information

The author, Christopher Lourens draws on many years of hands-on experience leading quality management and process improvement initiatives in organisations involved in engineering, manufacturing and installation operations in more than a dozen countries. The depth and breadth of his background enables him to present Quality Management in a manner that is meaningful and practically useful to a wide audience.

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