Overview

This print textbook is available for students to rent for their classes. The Pearson print rental program provides students with affordable access to learning materials, so they come to class ready to succeed. For courses in quality management, quality engineering, quality technology, and continuous process improvement. A comprehensive guide to becoming an effective quality manager and decision maker This practical text helps current and future quality managers and decision makers gain the knowledge and skills they need to achieve organizational excellence. Quality Management for Organizational Excellence: Introduction to Total Quality, 9th Edition covers all quality management concepts. The book’s first section focuses on the “people aspects,” including leading change, employee empowerment, training, team building/teamwork, and conflict management, while the second section deals with the “technical aspects,” including continual process improvement, SPC, Six Sigma, Lean, Lean Six Sigma, and benchmarking. Topics have been updated to include the latest trends and information relating to the topics in question so that students are learning the latest information. Each chapter contains a summary, key terms and phrases, factual review questions, critical-thinking activities, and discussion cases.

Full Product Details

Author:   David Goetsch ,  Stanley Davis
Publisher:   Pearson Education (US)
Imprint:   Pearson
Edition:   9th edition
Dimensions:   Width: 22.50cm , Height: 0.20cm , Length: 28.40cm
Weight:   1.060kg
ISBN:  

9780136709190

ISBN 10:   0136709192
Pages:   456
Publication Date:   19 April 2023
Audience:   College/higher education ,  Tertiary & Higher Education
Format:   Paperback
Publisher's Status:   Active
Availability:   Available To Order  
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Table of Contents

Brief Table of Contents PART I: PHILOSOPHY AND CONCEPTS The Total Quality Approach to Quality Management: Achieving Organizational Excellence Quality and Global Competitiveness Strategic Management: Planning and Execution for Competitive Advantage Quality Management, Ethics, and Corporate Social Responsibility Partnering and Strategic Alliances Quality Culture: Changing Hearts, Minds, and Attitudes Customer Satisfaction, Retention, and Loyalty Employee Empowerment Leadership and Change Team Building and Teamwork Effective Communication Education and Training Overcoming Politics, Negativity, and Conflict in the Workplace ISO 9000 and Total Quality: The Relationship PART II: TOOLS AND TECHNIQUES Overview of Total Quality Tools Problem Solving and Decision Making Quality Function Deployment Optimizing and Controlling Processes Through Statistical Process Control Continual Improvement Methods with Six Sigma, Lean, Lean Six Sigma, and More Benchmarking Just-in-Time/Lean Manufacturing (JIT/Lean) Implementing Total Quality Management

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Author Information

About our authors Dr. David Goetsch is Emeritus Vice-President and Professor at Northwest Florida State College, where he has served for 44 years. Prior to entering higher education, Dr. Goetsch had a career in the private sector that included positions in quality management, safety management, and project management with manufacturing and construction firms. Dr. Goetsch is the founder of The Quality Institute (TQI), a partnership of Northwest Florida State College and the Okaloosa Economic Development Council. He is one of the most widely published college professors in the United States. This is his 73rd book. Stanley Davis is a former manufacturing executive with Harris Corporation. He was the founding director of The Quality Institute (TQI) and is a well-known expert on statistical process control, just-in-time manufacturing, Six Sigma, Lean Six Sigma, benchmarking and quality systems.

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