Overview

This practical, student-focused text shows how to focus all of an organization's resources on continuous and simultaneous improvement of quality and productivity - thereby continually improving both performance and competitiveness. QUALITY MANAGEMENT FOR ORGANIZATIONAL EXCELLENCE: INTRODUCTION TO TOTAL QUALITY, 7/e coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and many topics that competitive books overlook (e.g., peak performance, partnering, manufacturing networks, culture, and crucial people aspects of quality). Direct and straightforward, it links big picture theories and principles to detailed real-world strategies and techniques. Throughout, critical thinking activities, discussion assignments, and research links promote deeper thinking and further exploration. This edition adds all-new cases, plus new information on topics ranging from supervision to certification, QFD and SPC to benchmarking and JIT.

Full Product Details

Author:   David Goetsch ,  Stanley Davis
Publisher:   Pearson Education (US)
Imprint:   Pearson
Edition:   7th edition
Dimensions:   Width: 1.00cm , Height: 1.00cm , Length: 1.00cm
Weight:   1.090kg
ISBN:  

9780132558983

ISBN 10:   013255898
Pages:   480
Publication Date:   03 January 2012
Audience:   College/higher education ,  Tertiary & Higher Education
Replaced By:   9780133791853
Format:   Hardback
Publisher's Status:   Active
Availability:   Not yet available  
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Table of Contents

Part I: Philosophy and Concepts 1. The Total Quality Approach to Quality Management: Achieving Organizational Excellence 2. Quality and Global Competitiveness 3. Strategic Management: Planning and Execution for Competitive Advantage 4. Quality Management, Ethics, and Corporate Social Responsibility 5. Partnering and Strategic Alliances 6. Quality Culture: Changing Hearts, Minds, and Attitudes 7. Customer Satisfaction, Retention, and Loyalty 8. Employee Empowerment 9. Leadership and Change 10. Team Building and Teamwork 11. Effective Communication 12. Education and Training 13. Overcoming Politics, Negativity, and Conflict in the Workplace 14. ISO 9000 and Total Quality: the Relationship. ISO 9000: the International Standard for Quality Management Systems Part II: Tools and Techniques. 15. Overview of Total Quality Tools 16. Problem Solving and Decision Making 17. Quality Function Deployment 18. Optimizing and Controlling Processes Through Statistical Process Control 19. Continual Improvement Methods With Six Sigma, Lean, and Lean Six Sigma 20. Benchmarking 21. Just-in-Time Manufacturing 22. Implementing Total Quality Management Index

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