Overview

Quality management ensures the consistency of a product or service. It also devises different ways to achieve quality. It encompasses quality control, quality assurance, quality planning and quality improvement, etc. Quality management is based on a diverse set of principles such as leadership, customer focus, continual improvement, process approach, factual approach to decision making, etc. This book collates researches and studies performed by experts across the globe. While understanding the long-term perspectives of the topics, the book makes an effort in highlighting their impact as a modern tool for the growth of the discipline. This book elucidates new techniques and their applications in a multidisciplinary approach. It also unravels the recent studies in the field of quality management. This book will prove to be immensely beneficial to students and researchers in this field.

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9781632405760

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