Overview

Quality in the Public Sector is one of a series of books entitled Essential Skills for the Public Sector . It sets out ways in which those providing public sector services can clarify what is meant by quality and how quality can be achieved. It considers issues such as setting standards, measuring and monitoring quality and the cost versus the benefit of introducing quality systems. It is increasingly important that quality services are maintained whilst striving towards achieving value for money from public funds. There are worked examples and practical exercises which allow the theory to be put into practice, encouraging self-development and continuous improvement. The style is simple, easy to read, and accessible to staff at all levels within an organisation. It is an essential addition to a manager's toolkit of skills and knowledge.

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9781899448821

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This book is a popular title and has been used by many organisations and individuals. It is included on some university reading lists and should be available in all library catalogues. -- HB Publications

Author Information

Jennifer Bean and Lascelles Hussey are highly experienced consultants with an excellent track record of working with non-profit and public sector organisations. They are both UK Chartered Accountants and hold Masters in Business Administration. Their expertise is in taking business principles and best practice and applying them to public sector organisations in a practical way.

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