Overview

Quality in Healthcare: A Lean Six Sigma Project Approach delivers essential insights into quality management and performance improvement, focusing on the application of Lean Six Sigma methodologies in healthcare environments. Structured around the Define, Measure, Analyze, Improve, Control (DMAIC) framework, the text employs a continuous case study to develop an A3 report, apply all tools and techniques in a fully integrated project format, and encourage students to engage with the material practically. It also offers valuable guidance for obtaining Lean Six Sigma certification. This textbook integrates real-world examples, lively scenarios, FAQs, hands-on learning activities, and practice problems that underscore key quality improvement techniques, patient safety, and ethical considerations. It also equips students with the necessary measurement, problem-solving, and decision-making skills to steer quality improvement projects effectively. Quality in Healthcare promotes a Lean Six Sigma mindset tailored specifically for the healthcare sector, preparing future leaders to drive meaningful change. Purchase includes online access via most mobile devices or computers. Key Features: Emphasizes data visualization through graphs and dashboards, complemented by data files for statistical analysis Illustrates human dynamics and organizational challenges in completing improvement projects Demonstrates tool application in vivid scenarios and provides a summary toolkit for easy reference Features video interviews with healthcare professionals providing students with valuable career insights and practical knowledge Includes digital access to advanced eChapters containing information critical to those seeking a Lean Six Sigma certification Students have access to Excel video tutorials demonstrating the use of tools mentioned in the text Qualified instructors have access to expanded Instructor Resources featuring chapter PowerPoints, a Test Bank, a Sample Syllabus, Excel data files and solutions for end-of-chapter problems, templates, an Instructor Manual and additional resources to supplement students' dynamic learning and interaction with the text

Full Product Details

Author:   Corinne M. Karuppan, PhD, CPIM ,  Nancy E. Dunlap, MD, PhD, MBA ,  Robert Cavagnol, MD, MHA, FACS
Publisher:   Springer Publishing Co Inc
Imprint:   Springer Publishing Co Inc
Weight:   0.821kg
ISBN:  

9780826179753

ISBN 10:   0826179754
Pages:   464
Publication Date:   21 May 2025
Audience:   College/higher education ,  Tertiary & Higher Education
Format:   Paperback
Publisher's Status:   Active
Availability:   Available To Order  
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Table of Contents

PART I. INTRODUCTION Chapter 1. Quality First Chapter 2. Introduction to Lean Six Sigma: Doing it Right the First Time PART II. DEFINE: WHAT IS THE PROCESS? Chapter 3. Process Selection and Description Chapter 4. The Voice of the Customer and the Voice of the Process Appendix 4.1. Basic Concepts of Questionnaire Design Chapter 5. Project Management PART III. MEASURE: WHERE IS THE WASTE AND HOW BAD IT IS? Chapter 6. Process Measurement Chapter 7. Data Visualization and Description Appendix 7.1. Probability and Non-Probability Sampling Chapter 8. Process Stability and Capability Appendix 8.1 Factors for Control Charts PART IV. ANALYZE: WHY IS THERE WASTE IN THE PROCESS? Chapter 9. Problem Solving PART V. IMPROVE: HOW TO ELIMINATE WASTE? Chapter 10. Process Redesign (I): The Toolbox for Higher Value Chapter 11. Process Redesign (II): Ensuring Success PART VI. CONTROL: HOW TO KEEP WASTE AT BAY? Chapter 12. Sustaining the Improvement PART VII. REAPING THE REWARDS AND BUILDING RESILIENCE Chapter 13. Accreditation, Awards, and the Highly Reliable Organization PART VIII. ADVANCED QUALITY MANAGEMENT AND LEAN SIX SIGMA PROJECT TOOLS Chapter 14. Expanded Coverage of Probabilities and Distributions Chapter 15. Gage Repeatability and Reproducibility Chapter 16. Estimation and Hypothesis Testing Appendix A. Cumulative Standard Normal Distribution Table Appendix B. Tool Kit Index

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Author Information

Corinne M. Karuppan, PhD, CPIM, is Professor Emerita of Operations Management at Missouri State University. Nancy E. Dunlap, MD, PhD, MBA, is Professor Emerita of Medicine at the University of Alabama at Birmingham (UAB). Robert Cavagnol, MD, MHA, FACS, currently serves as the president of the North region for Froedtert-Thedacare health (FTCH).

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