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9780566082603

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Reviews

'... provides pragmatic advice on how to set about introducing and developing a quality costing system and using the data that emerges.' Commerce and Industry, February 2000

Quality costs demonstrate the cost of non-quality, tracking the causes and effects of the problem and working out solutions using quality improvement teams and monitoring progress. This can be a powerful tool for enhancing a company's effectiveness. This book provides practical guidance on how to define, identify, collect, measure, analyse, report and use quality costs, supported by data from a range of organizations. (Kirkus UK)

Author Information

Barrie G. Dale is the United Utilities Professor of Quality Management and Head of the Operations Management Group in the Manchester School of Management, UMIST, and also an Academician of the International Academy for Quality. He has been carrying out research into quality management for over 18 years and has produced 10 books and some 350 papers on the subject. J J Plunkett was formerly Total Quality Management Project Officer at UMIST.

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