Quality
Author:   Donna Summers
Publisher:   Pearson Education (US)
Edition:   5th edition
ISBN:  

9780131592490


Pages:   576
Publication Date:   10 April 2009
Replaced By:   9780134413273
Format:   Hardback
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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Quality


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Overview

Filled with a wide-range of industry examples, this book takes an applied approach that teaches the why and how behind quality assurance and statistical process control. Each chapter includes abundant case studies that show how quality tools and techniques can be combined to resolve real customer issues. This edition offers a more global view and includes at least one service industry example per chapter. Expanded treatment is also given to multi-vari analysis and failure modes and effects analysis. With its combination of clear techniques and real-world illustrations, it shows explicitly how quality tools can be used to improve outputs, productivity, costs and safety. MARKET: For people who apply quality assurance tools and techniques to their day-to-day work activities.

Full Product Details

Author:   Donna Summers
Publisher:   Pearson Education (US)
Imprint:   Pearson
Edition:   5th edition
Dimensions:   Width: 10.00cm , Height: 10.00cm , Length: 10.00cm
Weight:   0.100kg
ISBN:  

9780131592490


ISBN 10:   0131592491
Pages:   576
Publication Date:   10 April 2009
Audience:   College/higher education ,  Undergraduate
Replaced By:   9780134413273
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

PART I: SETTING THE STAGE 1. Quality Basics 2. Quality Advocates 3. Quality Improvement: Problem Solving PART II: CONTROL CHARTS FOR VARIABLES 4. Statistics 5. Variable Control Charts 6. Process Capability 7. Other Variable Control Charts PART III: CONTROL CHARTS FOR ATTRIBUTES 8. Probability 9. Quality Control Charts for Attributes PART IV: EXPANDING THE SCOPE OF QUALITY 10. Reliability 11. Advanced Topics in Quality 12. Quality Costs

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