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OverviewThis book considers the associated concepts of quality and operations and places customers at the heart of a quality business operation. It explains how organisations that are focused on delivering quality products and services continuously improve the design, planning and control of their operational processes so that they meet the developing needs of their customer. Full Product DetailsAuthor: ElearnPublisher: Taylor & Francis Ltd Imprint: Routledge Weight: 0.453kg ISBN: 9781138147904ISBN 10: 1138147907 Pages: 118 Publication Date: 01 August 2016 Audience: Professional and scholarly , College/higher education , Professional & Vocational , Tertiary & Higher Education Format: Hardback Publisher's Status: Active Availability: In Print ![]() This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsReviewsAuthor InformationJohn Corrigan, Frederick M. Denny, Carlos M. N. Eire, Martin S. Jaffee Tab Content 6Author Website:Countries AvailableAll regions |