Overview

The second edition of this text provides a complete knowledge platform for all those wishing to study the development of the theory and practice of quality. This updated edition sets the study of the quality movement within the context of management thinking throughout the 20th century, and the wide-ranging approach encompasses both traditional approaches to quality, and contemporary approaches based on systems thinking. This volume retains the structure and substantial content of the first edition with minor revisions when necessary to reflect contemporary developments in quality thinking. Particular differences are: revised and updated chapters which explore the notion of quality in greater depth and relate quality directly to organizational effectiveness; addresses of the substantial changes brought about by the introduction of ISO9000:2000 and explores the links to IIP, ISO14000, ISO19000, Management Charter and the Business Excellence Model ; revised examination of BPR which emphasizes the application of chaos and complexity theories; completely rewritten approach to statistical methods; a new section on Skills Based Quality Management - an approach to quality in the professional sector developed by the author and his colleagues; and new chapter dealing with the Business Excellence Model . The value of the book is further enhanced by: in-depth reviews of the contributions of quality gurus ; detailed Handbook of methods, tools and techniques; contemporary developments in theory and practice; international case studies drawn from both public and private sectors; and equal emphasis on both manufacturing and service sectors.

Full Product Details

Author:   John Beckford (Loughborough University, UK)
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Edition:   2nd Revised edition
Dimensions:   Width: 17.40cm , Height: 1.50cm , Length: 24.60cm
Weight:   0.703kg
ISBN:  

9780415259194

ISBN 10:   0415259193
Pages:   352
Publication Date:   04 July 2002
Audience:   College/higher education ,  Professional and scholarly ,  Undergraduate ,  Postgraduate, Research & Scholarly
Replaced By:   9780415996358
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   Out of stock  

Table of Contents

List of case studies, user guide and study plan. Part 1 Introducing quality: user guide, the quality imperative - the economic imperative/the social imperative/the environmental imperative; quality - a strategic decision?; operations, administration, strategy/normative decisions; barriers to quality systems and procedures - culture, organization design, management perspectives, costs of quality; The emergence of management - classical theory, critical review, reiteration, human relations theory, critical review, reiteration, relevance to quality. Part 2 The quality gurus: user guide - Philip B Crosby, philosophy, assumptions, methods, successes and failures, critical review; W Edwards Deming, philosophy, assumptions, methods, successes and failures, critical review; Armand V. Feigenbaum, philosophy, assumptions, methods, successes and failures, critical review; Kaoru Ishikawa, philosophy, assumptions, methods, successes and failures, critical review; Joseph M Juran, philosophy, assumptions, methods, successes and failures, critical review; John S Oakland, philosophy, assumptions, methods, successes and failures, critical review; Shigeo Shingo, philosophy, assumptions, methods, successes and failures, critical review; Genichi Taguchi, philosophy, assumptions, methods, successes and failures, critical review.

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