Overview

The second edition of this best-selling textbook provides a complete knowledge platform for all those wishing to study the development of the theory and practice of quality. This enhanced and updated edition sets the study of the quality movement within the context of management thinking throughout the twentieth century, and the wide-ranging approach encompasses both traditional approaches to quality, and contemporary approaches based on systems thinking. Quality: An Introduction 2nd Edition retains the structure and substantial content of the first edition with minor revisions when necessary to reflect contemporary developments in quality thinking. Particular differences are: * revised and updated chapters which explore the notion of quality in greater depth and relate quality directly to organizational effectiveness * addresses of the substantial changes brought about by the introduction of ISO9000:2000 and explores the links to IIP, ISO14000, ISO19000, Management Charter and the Business Excellence Model * revised examination of BPR which emphasizes the application of chaos and complexity theories * completely rewritten approach to statistical methods * a new section on 'Skills Based Quality Management' - an approach to quality in the professional sector developed by the author and his colleagues * new chapter dealing with the Business Excellence Model The value of the book is further enhanced by: *In-depth reviews of the contributions of 'quality gurus' *Detailed 'Handbook' of methods, tools and techniques *Contemporary developments in theory and practice *International case studies drawn from both public and private sectors *Equal emphasis on both manufacturing and service sectors Taken together, these features will significantly increase the established appeal of the book to both students and tutors of quality programmes, but also to managers requiring a comprehensive introduction to the subject.

Full Product Details

Author:   John Beckford (Loughborough University, UK)
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Edition:   2nd Revised edition
Dimensions:   Width: 17.40cm , Height: 2.20cm , Length: 24.60cm
Weight:   0.703kg
ISBN:  

9780415259187

ISBN 10:   0415259185
Pages:   300
Publication Date:   04 July 2002
Audience:   College/higher education ,  Professional and scholarly ,  Undergraduate ,  Postgraduate, Research & Scholarly
Replaced By:   9780415996341
Format:   Hardback
Publisher's Status:   Out of Print
Availability:   In Print  
Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock.

Table of Contents

Figures, Vignettes, Brief contents, Full contents, List of case studies, User guide and study plan, Preface (2nd Edition), Preface (1st Edition), Acknowledgements PART ONE. INTRODUCING QUALITY - User Guide 1. The quality imperative: The economic imperative/The social imperative/The environmental imperative 2. Quality: a strategic decision? Operations, Administration, Strategy/Normative decisions 3. Barriers to quality Systems and procedures: Culture, Organization design, Management perspectives, Costs of quality 4. The emergence of management: Classical theory, Critical review, Reiteration, Human relations theory, Critical review, Reiteration, Relevance to quality PART TWO. THE QUALITY GURUS - User Guide 5. Philip B Crosby: Philosophy, Assumptions, Methods, Successes and failures, Critical review 6. W Edwards Deming: Philosophy, Assumptions, Methods, Successes and failures, Critical review 7. Armand V Feigenbaum: Philosophy, Assumptions, Methods, Successes and failures, Critical review 8. Kaoru Ishikawa: Philosophy, Assumptions, Methods, Successes and failures, Critical review 9. Joseph M Juran: Philosophy, Assumptions, Methods, Successes and failures, Critical review 10. John S Oakland: Philosophy, Assumptions, Methods, Successes and failures, Critical review 11. Shigeo Shingo: Philosophy, Assumptions, Methods, Successes and failures, Critical review 12. Genichi Taguchi: Philosophy, Assumptions, Methods, Successes and failures, Critical review PART THREE. CONTEMPORARY THINKING - User Guide 13. Contingency theory: Contingency theory and organization design, Reiteration, Is quality contingent 14. Organizations as systems: Systems thinking, Systems thinking and organizations, Systems thinking and quality 15. Organisational cybernetics: Cybernetic systems, Tools of cybernetics, Cybernetics and quality 16. Soft systems thinking: Soft systems explained, Tools for soft systems, Soft systems and quality 17. Critical systems thinking: Total Systems Intervention, Principles of TSI, Three phases of TSI, Critical review of TSI, Critical Systems Thinking and Quality, TQM through TSI, Assumptions, Successes and failures, Critical review 18. Business Process Re-engineering: What is BPR? Discontinuity, chaos and complexity, What drives BPR? What does BPR mean? The BPR process, BPR and quality 19. The learning organization: What is a learning organization? The learning disabilities, The five disciplines, What is organizational learning? Quality and learning PART FOUR. METHODS, TOOLS AND TECHNIQUES - User Guide 20. Process analysis: Designing processes, Process analysis and critical examination, Method development 21. ISO9000: What is ISO9000? How is QMS constructed? ISO14000, Critical review 22. Statistical methods: Statistical process control, Constructing control charts, Interpreting control charts, Statistical quality control, Critical review of statistical methods 23. Benchmarking: What is benchmarking? How is benchmarking do

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