Overview

Putting Patients First is a complete guide to patient-centered care -- the highly successful philosophy that has been championed and refined by the renowned Planetree Institute. This important volume explains the origins and uses of patient-centered care and provides a practical approach to implementing it in any health care organization. Step by step, the book clearly outlines the elements of the highly successful Planetree patient-centered care model and includes the validating research.
This much-needed resource shows how to apply these methods to the larger issues of health care delivery such as managed care, workforce shortages, patients; right to know legislation, and hospital marketing and branding efforts. Putting Patients Firs t is filled with illustrative case examples drawn from hospitals and health care organizations that have successfully implemented the Planetree model.

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9786611836924

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Winner of the American College of Healthcare Executives' 2004 James A. Hamilton Book of the Year Award.. ( The AAMA Executive ; Fall 2004)

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