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9780367870560

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'This book brings together a fantastic collection of articles around public service operations management. I am sure this book will become a core text for many studying service operations management and will influence researchers in the field of operations management and public sector management. But this book is not just for academics - I would urge anyone managing resources in the public sector to read this book.' - Jill MacBryde, Professor, The University of York, UK 'This book brings together a range of authors to show how leading service operation management change initiatives have transformed public services. This gives direction to both practitioners and future researchers to continue to move the field of public service operations management forward.' - Fiona Lettice, Professor, University of East Anglia, UK 'For anyone considering undertaking OM research in a public sector context, this book is a excellent place to start. The eclectic mix of studies encompass a range on contemporary OM and SCM topics which not only give useful insights into various phenomena, but also provide helpful examples of how one might undertake research successfully in public sector organisations.' - Alistair Brandon-Jones, Professor, University of Bath, UK

'This book brings together a fantastic collection of articles around public service operations management. I am sure this book will become a core text for many studying service operations management and will influence researchers in the field of operations management and public sector management. But this book is not just for academics - I would urge anyone managing resources in the public sector to read this book.' - Jill MacBryde, Professor, The University of York, UK 'This book brings together a range of authors to show how leading service operation management change initiatives have transformed public services. This gives direction to both practitioners and future researchers to continue to move the field of public service operations management forward.' - Fiona Lettice, Professor, University of East Anglia, UK 'For anyone considering undertaking OM research in a public sector context, this book is a excellent place to start. The eclectic mix of studies encompass a range on contemporary OM and SCM topics which not only give useful insights into various phenomena, but also provide helpful examples of how one might undertake research successfully in public sector organisations.' - Alistair Brandon-Jones, Professor, University of Bath, UK

Author Information

Zoe J. Radnor is Professor of Service Operations Management at Loughborough University, UK Nicola Bateman is a Senior Lecturer in Operations Management at Loughborough University, UK Ann Esain is a Lecturer in Logistics and Operations Management at Cardiff University, UK Maneesh Kumar is a Senior Lecturer of Service Operations at Cardiff University, UK Sharon J. Williams is an Improvement Science Fellow with the Health Foundation and an Associate Professor at Swansea University, UK David M. Upton is American Standard Companies Professor of Operations Management at the Saïd Business School, University of Oxford, UK

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