Overview

Co-production occurs when citizens actively participate in the design and delivery of public services. The concept and its practice are of increasing interest among policymakers, public service managers and academics alike, with co-production often being described as a revolutionary solution to public service reform. Public Service Management and Asylum: Co-production, Inclusion and Citizenship offers a comprehensive exploration of co-production from the public administration and service management perspectives. In doing so, it discusses the importance of both streams of literature in providing a holistic understanding of the concept, and based on this integration, it offers a model which differentiates co-production on five levels. The first three refer to the role of the public service user in the design and delivery of services (co-construction, participative co-production and co-design) and the other two focus on inter-organisational relationships (co-management and co-governance). This model is applied to the case of asylum seekers in receipt of social welfare benefits in Scotland to explore the implications for social inclusion and citizenship. It argues that as public service users, asylum seekers will always play an active role in the process of service production and while co-production does not provide asylum seekers with legal citizenship status, if offers an opportunity for asylum seekers to act like citizens and supports their inclusion into society. It will be of interest to researchers, academics, policymakers, public services managers, and students in the fields of public management, public administration, organizational studies.

Full Product Details

Author:   Kirsty Strokosch (University of Edinburgh, UK)
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Weight:   0.462kg
ISBN:  

9781138333147

ISBN 10:   113833314
Pages:   220
Publication Date:   17 June 2019
Audience:   College/higher education ,  Tertiary & Higher Education
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

Contents List of Figures List of Tables Acknowledgements Chapter 1 Introduction Abstract The co-production of public services Evolution of the concept of co-production Co-production between organisations Moving forward: developing an integrated approach to co-production Book structure References PART ONE DIFFERENTIATING CO-PRODUCTION Chapter 2 The co-production of public services: the public administration perspective Abstract Introduction The rationale for the co-production of public services The evolution of co-production from a public administration perspective The influence of the New Public Management on co-production Who is the co-producer: clients, consumers and citizens Summary: co-production from a public service management perspective References Chapter 3 Co-production and the service management theory Abstract Introduction Understanding services: inseparability, intangibility and co-production Building the concept of co-production from the service management perspective Product-dominant logic vs service-dominant logic Managing the service relationship Summary: co-production from the service management perspective References Chapter 4 Co-production: an integrated perspective Abstract Introduction An integrated perspective on co-production Limitations of the integrated model Summary: an integrated model of individual modes of co-production References Chapter 5 Co-Production through inter-organisational relationships Abstract Introduction Moving from intra-organisational to inter-organisational relationships The third sector: mediator and co-producer Differentiating inter-organisational relationships: co-management and co-governance Co-production by service users and organisations Summary: understanding inter-organisational relationships References PART TWO CASE STUDY RESEARCH: ASYLUM SEEKERS AND SOCIAL WELFARE SERVICES IN GLASGOW Chapter 6 Asylum seekers in Scotland: marginalised non-citizens Abstract Introduction The UK context: the impact of exclusionary policies The Scottish context: dispersal, public services and social inclusion Citizenship, rights and asylum Role of the third sector in asylum seeker context Empirical research design Summary: asylum, support and rights References Chapter 7 Understanding co-production: an empirical case study of asylum seekers living in Glasgow Abstract Introduction Asylum in Scotland: integration, public services and non-citizens Co-production and asylum seeker public service users Summary: asylum seekers and social welfare services in Scotland References Chapter 8 Understanding organisational modes of co-production through the empirical case of asylum seekers in Glasgow Abstract Introduction The importance of the third sector Inter-organisational relationships: co-management and co-governance Summary: inter-organisational relationships References PART THREE CO-PRODUCTION IN A COMPLEX SERVICE SYSTEM: SOCIAL INCLUSION AND CITIZENSHIP Chapter 9 Co-production in a complex public service system: the implications for social inclusion and citizenship Abstract Introduction Asylum seekers’ social welfare services and co-production Co-production in a complex public service system Fostering social inclusion and integration through co-production Are asylum seekers ‘acting like citizens’? Summary: co-production, social inclusion and citizenship References Chapter 10 Conclusions Abstract Introduction An integrated perspective on co-production Co-production, citizenship and social inclusion Implications for public service management References Index

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Author Information

Kirsty Strokosch is a Post-Doctorate Research Fellow in the Centre for Service Excellence (CenSE) at the University of Edinburgh.

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