Full Product Details
Author: Stephen Osborne (University of Edinburgh, UK)
Publisher: Taylor & Francis Ltd
Imprint: Routledge
Weight: 0.160kg
ISBN: 9780367443351
ISBN 10: 036744335
Pages: 186
Publication Date: 30 October 2020
Audience:
College/higher education
,
Professional and scholarly
,
Postgraduate, Research & Scholarly
,
Professional & Vocational
Format: Hardback
Publisher's Status: Active
Availability: In Print
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Reviews
The transition of public services from a product-dominant to a service-dominant logic has been a profound harbinger of the transition of government-centered to people-centered governance. Stephen Osborne, by elucidating these transitions with theoretical imaginations and inspirations, provides a new anchor of public administration and management studies. Professor Yijia Jing, Changjiang Scholar, Chair of Public Administration, and Dean of the Institute for Global Public Policy at Fudan University, Shanghai, Tokyo. This important book is theoretically and conceptually rich and innovative. It is a significant contribution to our knowledge about public service management. It offers a new approach to the theory and practice of managing and reforming public services. This book is a must read for anyone who wants to understand how to organize for public service delivery. Professor Emeritus Per Laegreid, Chair of Public Administration and Organization Theory in the Department of Administration and Organization Theory at the University of Bergen, Norway This is a truly compelling book, which clearly and comprehensively explains the profound implications of adopting a post-industrial perspective on public service production. Decades of efficiency-driven reforms have failed to enhance the impact of public services due to the myopic view of citizens as the users or consumers of public services delivered by public line production. The book urges the adoption of an entirely new perspective on service production that stresses the active role of citizens in co-producing the value of public services through interaction with public service providers. It represents a promising step toward reaping the fruits of public services in the 21st Century. Professor Jacob Torfing, Chair of Politics and Institutions and Research Director of the Roskilde School of Governance, in the Department of Social Sciences and Business, Roskilde University, Denmark
Author Information
Stephen P Osborne holds the Chair of International Public Management and is Director of the Centre for Service Excellence at the University of Edinburgh Business School, Scotland, UK.
