Overview

Techno - managerial skills plays a vital role in the career growth of engineers and managers in many organizations. Employers expect their employees to adhere to professional ethics. The motivation to write this book is to give adequate inputs to professionals in the areas of Technical as well as managerial skills for self development as well as earning profits for the company. There are 18 chapters covering quality management aspects, creativity and problem solving, business process re engineering, reliability engineering, bench marking, design of experiments, design for manufacturing, professional ethics, customer relationship management, total quality management, ISO 9001, quality audits, quality circles, value engineering and intellectual property rights. Terms and definitions are given in annexure. Important references are given for further reading. This book is useful for all students and professionals for enhancing knowledge. It is hoped that all readers get enormous benefits for their career growth in wherever organizations they work.

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