Overview

A must-have reference to develop effective communication skills to optimize the delivery of clinical care. Specific strategies for interaction are discussed and illustrated in clinical case studies. * - Basic text describing effective doctor-patient communications * - Contains over 80 case studies illlustrating the application of effective communication skills in clinical situations * - Suggests strategies for better communication in difficult clinical situations, including when delivering bad news, when interviewing pediatric, geriatric, psychiatric, or other special patient populations

Full Product Details

Author:   Ellen Richter Ettinger (Associate Professor, State University of New York, State College of Optometry, New York)
Publisher:   Elsevier Health Sciences
Imprint:   Butterworth-Heinemann Ltd
Dimensions:   Width: 15.60cm , Height: 1.80cm , Length: 23.40cm
Weight:   0.494kg
ISBN:  

9780750693066

ISBN 10:   0750693061
Pages:   344
Publication Date:   12 April 1994
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   Out of print, replaced by POD  
We will order this item for you from a manufatured on demand supplier.

Table of Contents

How to Use This Book; Introduction: Bridging the Art and Science of Clinical Care; COMMUNICATION SKILLS; Models of Effective Communication; The Patient-Oriented Interview; Good Listening and Responding Skills; Nonverbal Communication Skills; Delivering Bad News: Supportive Communication; Building Doctor-Patient Rapport; Building Patient Compliance; Patient Education: The Doctor as Teacher; Good Recordkeeping; Interdisciplinary Interactions and Communications; Doctor-Staff Communications; APPLYING COMMUNICATION TECHNIQUES IN THE CLINIC; Understanding the Patient's Experience; Optimizing Communication with Specific Patient Groups; Handling Difficult Patient Encounters; Communicating with Psychiatric Patients; Communicating with Pediatric Patients; Communicating with Patients from Special Populations; EXAMINATION OBSERVATIONS; CLINICAL INTERVIEWING: Basic Questions for Primary Care Optometric Interview; Follow-Up Questions on Symptoms; Contact Lens Interview; Vision Therapy Interview; Low Vision Interview; Pediatric Interview; General Medical Interview; INTERVIEW QUESTIONS FOR POTENTIAL OFFICE STAFF MEMBERS

Reviews

"""Professional Communications in Eye Care is the first empirically based communications text written for optometrists and provides an invaluable service for the optometry community. It may prove to be the most important book students study as optometrists in training."" From the Foreword by Mack Lipkin, Jr, MD, President and Chairman, American Academy on Physician and Patient, Baltimore; Associate Professor of Clinical Medicine and Director, Division of Primary Care and Internal Medicine, New York University Medical Center, New York"

""Professional Communications in Eye Care is the first empirically based communications text written for optometrists and provides an invaluable service for the optometry community. It may prove to be the most important book students study as optometrists in training."" From the Foreword by Mack Lipkin, Jr, MD, President and Chairman, American Academy on Physician and Patient, Baltimore; Associate Professor of Clinical Medicine and Director, Division of Primary Care and Internal Medicine, New York University Medical Center, New York

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