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Overview"Video relay service (VRS) is a federally funded service that provides telecommunications access for deaf people. It is also a for-profit industry with guidelines that may limit the autonomy of the sign language interpreters who work in VRS settings. In this volume, Erica Alley examines how VRS interpreters, or ""Communication Assistants,"" exercise professional autonomy despite the constraints that arise from rules and regulations established by federal agencies and corporate entities. Through interviews with VRS interpreters, Alley reveals the balance they must achieve in providing effective customer service while meeting the quantitative measures of success imposed by their employer in a highly structured call center environment. Alley considers the question of how VRS fits into the professional field of interpreting, and discovers that--regardless of the profit-focused mentality of VRS providers--interpreters make decisions with the goal of creating quality customer service experiences for deaf consumers, even if it means ""breaking the rules."" Her findings shed light on the decision-making process of interpreters and how their actions are governed by principles of self-care, care for colleagues, and concern for the quality of services provided. Professional Autonomy in Video Relay Service Interpreting is essential reading in interpreter education courses and interpreter training programs." Full Product DetailsAuthor: Erica AlleyPublisher: Gallaudet University Press,U.S. Imprint: Gallaudet University Press,U.S. Dimensions: Width: 15.60cm , Height: 1.50cm , Length: 23.90cm Weight: 0.394kg ISBN: 9781944838454ISBN 10: 1944838457 Pages: 168 Publication Date: 24 May 2019 Audience: Professional and scholarly , Professional & Vocational Format: Hardback Publisher's Status: Active Availability: In Print  This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsReviewsAnyone interested in how the deaf community uses video relay technology may find this text helpful. Additionally, students of mass communication and its many forms should find this book interesting. --Margarita H. Tapia Communication Booknotes Quarterly Author InformationErica Alley is an assistant professor in the ASL and Interpreting Department and Program Director of the Master of Arts in Interpreting Studies and Communication Equity (MAISCE) at St. Catherine University in St. Paul, MN. Tab Content 6Author Website:Countries AvailableAll regions |
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