Overview

The test of any performance system is how well it affects behavior. The systems described herein have a profound impact on the behavior of managers throughout financial depositories in areas such as origination, servicing and brokerage product-line operating units, deposit-gathering branches, portfolio managers, and origination sales offices. Also included is a system to evaluate local marketing and promotion campaigns. The theory behind the systems is explained along with a description of how they are developed and implemented.

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9781567201048

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KENNETH J. THYGERSON is Professor of Finance at California State University, San Bernadino and a principal in the consulting firm, KTV Associates. Dr. Thygerson, a scholar, businessman, consultant to business and government, and political advisor, has authored over 50 articles and half a dozen books including Controlling Corporate Legal Costs: Using Negotiation and Alternative Dispute Resolution Techniques for Executives (Quorum, 1994).

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