Overview

Process Management, with its key concepts of internal customer and process ownership, is becoming one of the most important competitive weapons for firms and can determine a strategic change in the way business is carried out (Business Process Reengineering - B.P.R.). In this context, the flow of information increases, passes through the internal departments, to then extend beyond the traditional boundaries of the enterprise and form operational and knowledge networks with other business units, selected suppliers and clients, etc. These (internal and external) networks harness the great power offered by Web technologies (Internet, Intranet, Extranet) and create the Extended Enterprise. This book explores innovative themes that will trace the business paths for many firms in the near future. It is based on research and experience in several major companies, in particular the Snaidero Group (Europe’s leading company in the kitchen sector), with contributions by leading Information & Communication Technologies (ICT) companies.

Full Product Details

Author:   Stefano Tonchia ,  R.M. Kanter ,  Andrea Tramontano
Publisher:   Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Imprint:   Springer-Verlag Berlin and Heidelberg GmbH & Co. K
Edition:   Softcover reprint of the original 1st ed. 2004
Dimensions:   Width: 15.50cm , Height: 1.50cm , Length: 23.50cm
Weight:   0.444kg
ISBN:  

9783642620829

ISBN 10:   3642620825
Pages:   273
Publication Date:   30 August 2012
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand  
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Table of Contents

One: Principles and Methods.- 1. Fundamentals of Process Management and Business Process Reengineering.- 2. Methodology for Process Management Design & Implementation.- 3. Knowledge Management in Enterprise Networks.- Two: The BPR Project and the Processes.- 4 The Business Process Reengineering Project: A Successful Case Study.- 5. The Business Development and Sales-Service Processes.- 6. The Supply Chain Processes.- 7. The Directive and Support Processes.- Three: From Processes to the Extended Enterprise.- 8. The Knowledge Extended Enterprise: An Innovative Business Model Suggested by Snaidero.- 9. The Web-Based Collaboration Platform: Implementation Phases, Tools and Architecture.- 10. The Management Intelligence Methodology: From Process and Capabilities Redesign to the Development of Knowledge Management.- 11. The Extended Supply Chain: Enabler of Business Drives.- 12. Infrastructures and Web-Based Business Applications for an Integrated Supply Chain.- Bibliography and Web Sites.

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