Process Improvement for Administrative Departments: The Key To Achieving Internal Customer Satisfaction
Author:   Willie L Carter
Publisher:   Booksurge Publishing
ISBN:  

9781439201046


Pages:   82
Publication Date:   10 November 2008
Format:   Paperback
Availability:   Out of print, replaced by POD   Availability explained
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Process Improvement for Administrative Departments: The Key To Achieving Internal Customer Satisfaction


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Overview

A hands-on step by step guide on how to improve the quality of products or services produced by administrative processes. The book focuses on administrative departments and what they must do to satisfy their internal customers.

Full Product Details

Author:   Willie L Carter
Publisher:   Booksurge Publishing
Imprint:   Booksurge Publishing
Dimensions:   Width: 15.20cm , Height: 0.40cm , Length: 22.90cm
Weight:   0.122kg
ISBN:  

9781439201046


ISBN 10:   1439201048
Pages:   82
Publication Date:   10 November 2008
Audience:   General/trade ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   Out of print, replaced by POD   Availability explained
We will order this item for you from a manufatured on demand supplier.

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Author Information

Willie L. Carter is the president of Quantum Associates, Inc - an independent consulting firm specializing in process improvement. He has more than 30 years experience in operations and quality management and has trained over 7000 people during his career.

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