Process Assessment and Improvement: A Practical Guide
Author:   Han van Loon
Publisher:   Springer-Verlag New York Inc.
Edition:   Second Edition 2007
ISBN:  

9781489993304


Pages:   293
Publication Date:   24 January 2015
Format:   Paperback
Availability:   Manufactured on demand   Availability explained
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Process Assessment and Improvement: A Practical Guide


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Full Product Details

Author:   Han van Loon
Publisher:   Springer-Verlag New York Inc.
Imprint:   Springer-Verlag New York Inc.
Edition:   Second Edition 2007
Dimensions:   Width: 15.50cm , Height: 1.70cm , Length: 23.50cm
Weight:   0.480kg
ISBN:  

9781489993304


ISBN 10:   1489993304
Pages:   293
Publication Date:   24 January 2015
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

Table of Contents

Organizational Success and People.- Process.- Product.- User View.- the purpose of process assessment.- User View.- Defining Target Capability Profiles.- User View.- Process Capability Determination User View.- Process Improvement.- Standards View.- Performing Assessments Application View.- Rating Processes up to Capability.- Level 5.- Application View.- Assessment results.- Industry Experience with ISO/IEC 15504.- Annex 1: Templates and Examples.- Annex 2: Assessment Tools.- Annex 3: Supplementary Improvement Information.

Reviews

From the reviews of the second edition: The text is well organized. ... The book's most important contribution is the way it describes the required procedural steps ... . The charts and the tables included assist in explaining the covered materials. The examples and templates shown can help professionals to put a fast pace performing assessments and improving process effectiveness. The human factors that affect assessments and the impact of the organization's dominating culture are given sufficient importance. The methods are presented in a well-organized manner ... . (John Sarivougioukas, Computing Reviews, January, 2008)


From the reviews of the second edition: ""The text is well organized. … The book’s most important contribution is the way it describes the required procedural steps … . The charts and the tables included assist in explaining the covered materials. The examples and templates shown can help professionals to put a fast pace performing assessments and improving process effectiveness. The human factors that affect assessments and the impact of the organization’s dominating culture are given sufficient importance. The methods are presented in a well-organized manner ... ."" (John Sarivougioukas, Computing Reviews, January, 2008)


From the reviews of the second edition: The text is well organized. ... The book's most important contribution is the way it describes the required procedural steps ... . The charts and the tables included assist in explaining the covered materials. The examples and templates shown can help professionals to put a fast pace performing assessments and improving process effectiveness. The human factors that affect assessments and the impact of the organization's dominating culture are given sufficient importance. The methods are presented in a well-organized manner ... . (John Sarivougioukas, Computing Reviews, January, 2008)


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