Overview

The second edition of Problem Solving Handbook utilizes an A3-style template to document problem solving, designed for problem solvers of all levels in every industry. This problem-solving handbook combines elements of the simplest and most complex approaches, including ISO Corrective Action, Ford 8D, A3 Thinking, PDCA, Kepner-Tregoe(R), Shainin(R), and Lean Six Sigma DMAIC. This handbook provides guidance through a simple seven-step approach called SUCCESS: Step One - State Problem and Goal; Step Two - Understand Current Condition; Step Three - Conduct Root Cause Analysis; Step Four - Construct Solutions; Step Five - Execute Solutions; Step Six - Sustain Solutions; Step Seven - Salute the Team. Employing this seven-step approach results in efficient and effective problem solving with sustainable solutions. With the purchase of this handbook, you are eligible to receive a complementary MS Excel(R) file, which contains the templates referenced in these chapters. Rod Baxter, principal of Value Generation Partners, is author of Operational Excellence Handbook and the SUCCESS Series of handbooks. In his career, he has led operational excellence, transformation, and value generation journeys with small to Fortune 500 global companies - representing service, health care, manufacturing, and higher education. Through these experiences, he traveled the globe, facilitating improvement initiatives with colleagues and teams in Europe, Asia, Middle East, and the Americas. As a Value Generation Partner, Rod is a workshop facilitator and content specialist.

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