Overview

Problem Fixing, Problem Solving provides a great overview of a practical, linear 8-step problem solving process. The tools employed can be used for a number of applications once they are understood by the user. In addition to the nuanced description of the methodology and tools, the book also delves into a look at the culture required to institutionalize the structured approach and improved results. The correct application of this simple problem-solving method and related tools can help lead to dramatically reduced Quality incidents, defects and associated costs. The same approach can work for support, transactional, and service processes in addition to manufacturing processes.

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