Overview

In this course, you will learn everything you absolutely need to know about efficiently and effectively managing your front desk and scheduling. It will even explain what to do when the inevitable mistakes and mishaps occur. You will also get first-hand advice on how to handle unhappy clients so that you don't lose their business and what to do about difficult clients whose attitudes and behaviors can turn the salon or spa upside-down. Milady U Professional Development courses are designed to meet the educational needs of the beauty and wellness industry. Currently enrolled students, licensed technicians, and salon and spa owners can receive the education they need, on-demand, from their computer! Each course is designed to be entertaining, visually appealing and could easily be completed in a single afternoon. Offering a selection of resources focusing on technical, business and soft skills, these courses provide users with a learning solution that is convenient to them.

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9781111540166

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