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9781574443264

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“The third edition of ‘Principles of Total Quality’ is an excellent introduction to Total Quality Management (TQM) from authors who know what they are talking about. … The book is easy to read and the format pleasant and instructive. Most chapters finish with illustrative cases and a set of questions which will help you remember the salient points. … Whether you dip in, or read from cover to cover, I recommend this edition from two authors who have won their spurs in our quality profession.” — Quality Assurance Journal “The book is easy to read and understand and is a useful addition to collection of books on TQM.” —TQM Magazine Promo Copy

The third edition of 'Principles of Total Quality' is an excellent introduction to Total Quality Management (TQM) from authors who know what they are talking about. ... The book is easy to read and the format pleasant and instructive. Most chapters finish with illustrative cases and a set of questions which will help you remember the salient points. ... Whether you dip in, or read from cover to cover, I recommend this edition from two authors who have won their spurs in our quality profession. - Quality Assurance Journal The book is easy to read and understand and is a useful addition to collection of books on TQM. -TQM Magazine Promo Copy

The third edition of 'Principles of Total Quality' is an excellent introduction to Total Quality Management (TQM) from authors who know what they are talking about. The book is easy to read and the format pleasant and instructive. Most chapters finish with illustrative cases and a set of questions which will help you remember the salient points. Whether you dip in, or read from cover to cover, I recommend this edition from two authors who have won their spurs in our quality profession.

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Vincent K. Omachonu, Joel E. Ross

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