Overview

This edition includes information on the quality costs systems involved with the education, service, banking and software development industries. Additional information on team-based problem-solving, customer satisfaction, and the costs involved with the defense industry are also offered.

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9780873894432

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Everything you could want to know about quality costs, with a focus on both service and manufacturing industries. In this third edition there is information on the quality costs involved in service, banking, education and software development, and new material on ISO9000 and QS9000, cost systems in small businesses and activity-based costing. There is additional information on team-based problem solving, customer satisfaction and the costs involved with the defence industry. Specific examples illustrate the principles with cases from both profit and non-profit sectors. (Kirkus UK)

Author Information

Jack Campanella is a member of the Corporate Quality and Reliability staff at Underwriters Laboratories, Inc. With over 40 years experience in the quality field, he has presented and published numerous papers and articles on various quality-related subjects. Campanella has had two books published including the best-selling and authoritative second edition of Principles of Quality Costs (Quality Press, 1990) and has contributed to several others. An ASQ Fellow, Campanella is Chairman of the Advisory Committee for Quality Engineering Journal and is a past Chairman of ASQ's Quality Management Division, Quality Costs Committee, and ASQ's Long Island Section. Campanella is the recipient of the Long Island Section's highest honor, the McGrady-Seifer Award. He is an ASQ Certified Quality Engineer and Certified Quality Auditor as well as a Registered Professional Quality Engineer in California.

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