Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today
Author:   Aleksander Szlam ,  Ken Thatcher
Publisher:   Taylor & Francis Ltd
ISBN:  

9781138412552


Pages:   190
Publication Date:   27 July 2017
Format:   Hardback
Availability:   In Print   Availability explained
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Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today


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Overview

Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer,

Full Product Details

Author:   Aleksander Szlam ,  Ken Thatcher
Publisher:   Taylor & Francis Ltd
Imprint:   CRC Press
Weight:   0.453kg
ISBN:  

9781138412552


ISBN 10:   1138412554
Pages:   190
Publication Date:   27 July 2017
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

ACKNOWLEDGMENTFOREWORDPREFACE CHAPTER 1.AN OVERVIEW OF PREDICTIVE DIALERS CHAPTER 2.WHY AND WHERE USE PREDICTIVE DIALERS CHAPTER 3.THE STATE OF PREDICTIVE DIALING TODAY CHAPTER 4.CASE STUDIES CHAPTER 5.WHAT TO LOOK FOR WHEN CHOOSING APREDICTIVE DIALER CHAPTER 6.HOWTO BE SUCCESSFUL IN IMPLEMENTINGA PREDICTIVE DIALER CHAPTER 7.TOMORROW'S CUSTOMER CAREFOCUSED BUSINESS

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Author Information

Aleksander Szlam , the founder, chairman and CEO of Melita International Corporation, has been a driving force behind establishing call center standards and solutions based on innovative technologies and human factors. Ken Thatcher is senior vice president, Professional Services, Melita International Corporation. He is a computer industry veteran with more than 40 years experience.

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