Overview

Practical Knowledge and Information Management (KIM) is a guide written by and for knowledge and information management practitioners. As well as offering an introduction to the field, it provides advice and expertise that can be applied to real-life workplace situations. It offers an antidote to hype and best practice you can actually use. Content covered includes: introducing KIM to organizations information management and governance communities of practice, knowledge sharing and learning knowledge bases, know-how and wikis after-action reviews, project learning and legacy This book will be useful for existing knowledge and information practitioners as well as information professionals increasing their skills in the area. It offers insight for experienced professionals and a good introduction to students and professionals wanting to increase their knowledge.

Full Product Details

Author:   Katharine Schopflin ,  Matt Walsh
Publisher:   Facet Publishing
Imprint:   Facet Publishing
ISBN:  

9781783303373

ISBN 10:   1783303379
Pages:   208
Publication Date:   14 January 2019
Audience:   College/higher education ,  Tertiary & Higher Education
Format:   Electronic book text
Publisher's Status:   Active
Availability:   Not yet available  
This item is yet to be released. You can pre-order this item and we will dispatch it to you upon its release.

Table of Contents

1 Introduction to knowledge and information management Definition The history of knowledge management The history of information management How knowledge and information management works Further reading 2 Introducing knowledge and information managementto organizationsOrganizational culture and knowledge and informationmanagementWho needs knowledge management?Introducing knowledge and information management Making the case for knowledge and information management Further reading 3 Information management and governance Information and data repositoriesKey points of advice for good information managementGovernance and policiesRecommended approachesFurther reading 4 Communities and knowledge-sharingCommunication in the workplace Supporting successful communities Recommended approachesFurther reading 5 Making knowledge explicit: knowledge bases know-how and wikisKnowledge organizing systems Types of knowledge storage Recommended approaches Further reading 6 Capturing knowledge legacy: passing on staff knowledgeStorytelling and `show and tell' Recommended approachesAfter-action reviews and lessons learnedKnowledge capture from departing staffRecommended approachesFurther reading Afterword: the future of knowledge and informationmanagement References Index Case studies and sidebars Chapter 2: Introducing knowledge and informationmanagement to organizationsCase study 2.1: Making KIM noticedCase study 2.2: How not to introduce KIM Chapter 3: Information management and governanceCase study 3.1: Core organizational dataCase study 3.2: The legacy of email Sidebar: Six alternatives to email Sidebar: A word about controls Chapter 4: Communities and knowledge-sharing Case study 4.1: Managing your online communitiesCase study 4.2: Building a champions network Sidebar: What to consider when managing online communities Chapter 5: Making knowledge explicit: knowledge bases, 75know-how and wikisCase study 5.1: Using your users' languageSidebar: Types of taxonomies in knowledge and informationmanagementCase study 5.2: Managing legal know-how Chapter 6: Capturing knowledge legacy: passing on staff 91knowledgeCase study 6.1: Learning from failure Case study 6.2: The Capstone approach

Reviews

'The style is authoritative and accessible, with the authors' own expertise evident with the vignettes of real-life examples of the issues raised, both as positive examples and also of things going wrong. The anonymised case studies are highlighted in stand-out text boxes, giving a brief overview of the topic and contextual information to bring it to life.'- Emily Hopkins, Knowledge Management Programme Manager Health Education England, CILIP Health Libraries Group newsletter * CILIP Health Libraries Group newsletter *

Author Information

Dr Katharine Schopflin is an information professional with more than 20 years' experience. She has worked in sectors ranging from media to government and in a range of information and knowledge management roles. She teaches regularly on MA LIS courses and publishes regularly in both trade and academic journals. She is the author of two previous Facet Publishing titles, A Handbook for Corporate Information Professionals and A Handbook for Media Librarians. Matt Walsh is Global Knowledge Manager at Pearson. With 16 years' experience as knowledge and information management professional, Matt has worked in a variety of different organisations including public and private sector to deliver successful KM and IM solutions.

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