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9781805126744

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Jim Sinur is an independent thought leader in applying Digital Business Platforms (DBP), Customer Experience/Journeys (CJM), Business Process Management (BPM), Automation (RPA), Low-code, Advanced Data Management, and Decision Management at the edge applied to business outcomes. His research and areas of personal experience focus on automation and customer excellence, intelligent business processes, business modelling, business process management technologies, process collaboration for knowledge workers, process intelligence/optimization, data management, AI, IoT, and leveraging business applications in processes. Jim is also one of the authors of BPM: The Next Wave. Zbigniew Misiak is a BPM consultant with over 15 years of experience. He is currently employed at BOC Group as a Senior Consultant and helps customers introduce BPM as a management method and ADONIS as a process management tool. He is also a member of several Object Management Group Task Forces and BPMN Model Interchange Working Group. Zbigniew is also a BPM trainer – both at BOC and on Udemy where his courses about process modelling with BPMN help thousands of students worldwide. He runs a blog called BPM Tips. BJ Biernatowski is a digital transformation leader with expertise in AI-driven process optimization, intelligent automation, and global operations. He has led large-scale initiatives at Microsoft, Amazon, UnitedHealth Group, and Nordstrom, delivering measurable efficiency and impact. His skills include process modeling, AI-assisted decision-making, and the integration of emerging technologies. Passionate about fusing strategy with AI, BJ architects scalable systems that boost agility and long-term competitiveness. He co-authored this book to help practitioners apply next-gen process models and lead sustainable transformation.

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