Powerful Telephone Skills: A Quick and Handy Guide for Any Manager or Business Owner
Author:   Bus Desk ,  Career Press
Publisher:   Red Wheel/Weiser
ISBN:  

9781564141071


Pages:   128
Publication Date:   31 May 2005
Format:   Paperback
Availability:   Out of stock   Availability explained


Our Price $29.01 Quantity:  
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Powerful Telephone Skills: A Quick and Handy Guide for Any Manager or Business Owner


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Overview

There are few business skills more critical to success-yours and your company's or business's-than the ability to communicate effectively by telephone. For better or worse, others make judgments about your competence based on how you present yourself over the phone. Powerful Telephone Skills offers the practical guidance you need to convert frustrating exchanges into effective, productive transactions. This guide will teach you how to get your phone calls off to a good start, handle complaints with grace, screen callers tactfully and make a powerful impression on everyone you talk to.

Full Product Details

Author:   Bus Desk ,  Career Press
Publisher:   Red Wheel/Weiser
Imprint:   Career Press
Dimensions:   Width: 13.30cm , Height: 1.00cm , Length: 21.00cm
ISBN:  

9781564141071


ISBN 10:   1564141071
Pages:   128
Publication Date:   31 May 2005
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   Out of stock   Availability explained

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