Full Product Details
Author: T. Scott Gross ,
Andrew Szabo ,
Michael Hoffman
Publisher: Skyhorse Publishing
Imprint: Allworth Press,U.S.
Edition: 3rd Edition, Third Edition
Dimensions:
Width: 15.20cm
, Height: 1.80cm
, Length: 22.90cm
Weight: 0.295kg
ISBN: 9781510708174
ISBN 10: 1510708170
Pages: 224
Publication Date: 18 August 2016
Audience:
Professional and scholarly
,
General/trade
,
Professional & Vocational
,
General
Format: Paperback
Publisher's Status: Active
Availability: Temporarily unavailable
The supplier advises that this item is temporarily unavailable. It will be ordered for you and placed on backorder. Once it does come back in stock, we will ship it out to you.
Reviews
T. Scott Gross makes me smile. As a storyteller, thinker, creative genius, and friend, you'll love his brilliant insights. -Mark Victor, coauthor of Chicken Soup for the Soul When I first heard of Scott's book, my reaction was . . . 'Why didn't I think of that?' . . . This is one of the rare instances where the title is as powerful as the contents. -Herman Cain, former president/CEO of Godfather's Pizza Positively Outrageous Service is the most enjoyable book I have read concerning customer service during the past decade. -Coleen C. Barrett, president emeritus of Southwest Airlines, Co.
"""T. Scott Gross makes me smile. As a storyteller, thinker, creative genius, and friend, you'll love his brilliant insights."" —Mark Victor, coauthor of Chicken Soup for the Soul ""When I first heard of Scott's book, my reaction was . . . 'Why didn't I think of that?' . . . This is one of the rare instances where the title is as powerful as the contents."" —Herman Cain, former president/CEO of Godfather's Pizza ""Positively Outrageous Service is the most enjoyable book I have read concerning customer service during the past decade."" —Coleen C. Barrett, president emeritus of Southwest Airlines, Co."
""T. Scott Gross makes me smile. As a storyteller, thinker, creative genius, and friend, you'll love his brilliant insights."" —Mark Victor, coauthor of Chicken Soup for the Soul ""When I first heard of Scott's book, my reaction was . . . 'Why didn't I think of that?' . . . This is one of the rare instances where the title is as powerful as the contents."" —Herman Cain, former president/CEO of Godfather's Pizza ""Positively Outrageous Service is the most enjoyable book I have read concerning customer service during the past decade."" —Coleen C. Barrett, president emeritus of Southwest Airlines, Co.
Author Information
T. Scott Gross is a customer service/management expert with an expansive list of Fortune 500 clients. As an instrument-rated pilot and a certified Emergency Medical Technician, Scott has worked several fascinating jobs and he now pours all of his experience and expertise into writing. He has authored numerous books, including Millennial Rules (Allworth Press). Scott lives in Kerrville, Texas. Andrew Szabohas extensive experience in luxury hospitality management and is best known as the creator of Simply IrresistibleMarketing. He is the go-to guy when A-list clients are in need of marketing, branding, and business development strategies. He lives in Dallas, Texas. Michael Hoffman, known for his contagious, often outrageous platform interactions with his audience, teaches companies around the world how to create a culture of ownership and influence. He lives in Dallas, Texas.
