Overview

Reveals the often-untold stories of front-line public servants. Community health workers, elections officers, emergency managers, air traffic controllers, government meteorologists, US federal service photographers, and arts and cultural workers perform critical roles, though rarely receive public attention. Their stories told here help reveal this hidden world to provide a rare view of government service.

Full Product Details

Author:   Staci M. Zavattaro ,  Jessica E. Sowa ,  Alexander C. Henderson ,  Lauren Hamilton Edwards
Publisher:   State University of New York Press
Imprint:   State University of New York Press
Dimensions:   Width: 15.20cm , Height: 2.50cm , Length: 22.90cm
Weight:   0.413kg
ISBN:  

9781438493701

ISBN 10:   1438493703
Pages:   306
Publication Date:   02 January 2024
Audience:   College/higher education ,  Tertiary & Higher Education
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand  
We will order this item for you from a manufactured on demand supplier.

Table of Contents

List of Illustrations Introduction: Stories as Knowledge Creation Staci M. Zavattaro, Jessica E. Sowa, Alexander C. Henderson, and Lauren Hamilton Edwards SECTION 1: BALANCING ACTS 1. Navigating Between the State and the Community: Stories from Community Health Workers Gabriela Lotta and Juliana Rocha Miranda 2. Under the Radar: Stories from Government Meteorologists Kelly A. Stevens 3. Revisiting Librarians as Public Servants Alicia Schatteman 4. Teachers and Their Monitors: Negotiating Disciplinary Regimes in Pakistan Moiz Abdul Majid and Sameen A. Mohsin Ali SECTION 2: LIFE AND DEATH PRESSURE 5. (In)visible and (Mis)understood: The Public Service Work of American Sign Language (ASL) Interpreters during Emergencies Stephanie Dolamore and Geoffrey Whitebread 6. Unseen but Irreplaceable: The Role of Air Traffic Controllers Sean A. McCandless 7. Serving in Silence: The Emergency Manager Kyle R. Overly SECTION 3: POSSIBLY MISUNDERSTOOD ROLES AND RESPONSIBILITIES 8. When Silence Is Golden: Stories from an Elections Office Amanda D. Clark 9. Public Defenders as Constitutional Pariahs, Surrogate Deviants, and Emotional Laborers Adam Croft 10. New York City Property Tax Assessment: Public Employees Serving in Silence Michael J. Fouassier 11. Affordable Housing and Homelessness Policy Professionals Maren B. Trochmann SECTION 4: UNEXPECTED REALMS OF DEMOCRACY 12. Making in the Invisible Visible: The Photographers and Videographers in Public Service Maja Husar Holmes 13. Arts and Cultural Management During the Pandemic: Introducing the Observant Servant Sarah Berry, Dutch Reutter, Judith L. Millesen, and Maren B. Trochmann 14. Inconspicuously Indispensable for India: The Untold Stories of Accredited Social Health Activists (ASHAs) Nandhini Rangarajan, Aroon P. Manoharan, and Bianca Ortiz-Wythe 15. Multiple Mandates, Competing Goals, and the Challenges of Working in Combined Environmental Agencies in the United States JoyAnna S. Hopper Conclusion: A Path Forward for the Field Staci M. Zavattaro, Jessica E. Sowa, Alexander C. Henderson, and Lauren Hamilton Edwards List of Contributors Index

Reviews

"""Grounded in the experiences and knowledge of public servants, Portraits of Public Service provides concrete examples of why people choose public service and exactly what the job of public servants entails. This is key for not only our primary student body, but it also serves as an important example of a methodology that needs to be adopted more broadly in the field: storytelling and narrative inquiry.""— Norma M. Riccucci, author of Critical Race Theory: Exploring its Application to Public Administration ""This is an excellent book for introduction to public administration at the graduate level and would also be appropriate for an undergraduate course directed at college seniors. Public administration is a vast field; this book reveals how big that tent really is. By reframing all of these occupations as public servants, the essays within this volume offer a way to connect the many disparate jobs performed by public administrators in a very thoughtful and powerful way.""— Domonic A. Bearfield, coauthor of The Myth of Bureaucratic Neutrality: An Examination of Merit and Representation"

Author Information

Staci M. Zavattaro is Professor of Public Administration at the University of Central Florida. Jessica E. Sowa is Professor in the Joseph R. Biden, Jr. School of Public Policy and Administration at the University of Delaware. Alexander C. Henderson is Associate Professor in the School of Management at Marist College. Lauren Hamilton Edwards is Associate Professor of Public Policy at the University of Maryland, Baltimore County.

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