Pocket Guide for Hospitality Managers
Author:   Conrad Lashley ,  Michael N. Chibili
Publisher:   Wolters-Noordhoff B.V.
ISBN:  

9789001885823


Pages:   248
Publication Date:   10 December 2019
Format:   Paperback
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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Pocket Guide for Hospitality Managers


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Overview

A concise, practical guide that provides the skills and knowledge for current and future managers across the hospitality industry. The book provide a concise resource for all emerging hospitality managers, and for academics preparing students for careers within the hospitality industry.With a ‘how to do’ agenda, the authors offer a practical guide to the skills and knowledge needed by those who will be managing bars, restaurants and hotels in the fast moving hospitality retailing contexts. Written in a non-academic style, this book will be a valuable resource for students and early career managers working in the hospitality sector.

Full Product Details

Author:   Conrad Lashley ,  Michael N. Chibili
Publisher:   Wolters-Noordhoff B.V.
Imprint:   Wolters-Noordhoff B.V.
Weight:   0.460kg
ISBN:  

9789001885823


ISBN 10:   9001885829
Pages:   248
Publication Date:   10 December 2019
Audience:   College/higher education ,  Professional and scholarly ,  Tertiary & Higher Education ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

1. Hospitality services management 2. Empowering unit management 3. Team leadership and motivation 4. Working with people 5. Staff turnover and retention 6. Staff recruitment and selection 7. Employee development and training 8. Managing service quality 9 .Time management and activity planning 10. Control and operating profit management 11. Food and beverage cost management 12. Labour cost management 13. Sales generation and marketing 14. Preparing a unit’s business plan

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Author Information

Conrad Lashley is Research Fellow at the Academy of International Hospitality Research at the NHL Stenden University of Applied Sciences, Netherlands. Michael N. Chibili is Senior Lecturer at the NHL Stenden University of Applied Sciences, Netherlands.

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