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From Stanley B. Knight, International Education and Training, UBC Senate, Canada: PILLARS OF A SERVICE HUB is an excellent resource for Service industry programs, corporate development training, and Service Professionals intent on improving their competitive performance. It is the product of three years of quality research by HKI-SLAM (Hong Kong Institute of Service Leadership & Management).

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9780998166568

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PO CHUNG, co-founder of DHL Asia Pacific and Chairman Emeritus of DHL Express (Hong Kong), has dedicated his professional life and philanthropy to understanding, practicing and educating others in the science and art of service leadership. He is also Founder and Chairman of the Hong Kong Institute of Service Leadership & Management. A global thought leader and sought-after international speaker, Po is Officer of the Most Excellent Order of the British Empire (OBE) and an active member of many corporate and organizational boards. SAIMOND IP received his PhD from Cambridge University, England. He spent six years as a McKinsey consultant and he founded five companies, including a multimedia company listed on the Stock Exchange of Hong Kong. He is currently the CEO of OnePort Limited, an e-commerce platform connecting 30,000 logistics companies in Southern China. As a volunteer, he spent significant time leading a youth center he founded fifteen years ago, with regular attendance of 500-600 teens. In addition, he mentored 100 youth on an ongoing basis. Po and Saimond both taught MBA classes at the University of Hong Kong for six years.

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