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OverviewFull Product DetailsAuthor: Kiran Mirchandani (University of Toronto)Publisher: ILR Press Imprint: ILR Press ISBN: 9781322505350ISBN 10: 1322505357 Pages: 189 Publication Date: 01 January 2012 Audience: General/trade , General Format: Electronic book text Publisher's Status: Active Availability: In stock  We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately. Table of ContentsReviewsKiran Mirchandani is the indisputable leader in the field of work identities and transnational call centers in India. She provides one of the first in-depth, ethnographic studies of the Indian call center industry that is both multi-sited and longitudinal, as well one of the first rigorous analyses of the many fascinating issues surrounding identity. Phone Clones goes beyond the surface story in the popular press and mainstream academic work about Indian call centers, and the euphoria about cost-savings, social uplifting, and creating a 'flat world' as Thomas Friedman argues. It uncovers the more insidious side of the call center work experience control of emotion, time, race, gender, and nation. It presents an insightful analysis that recognizes power structures in the labor process, as well as how they are transformed. Winifred R. Poster, Washington University, St. Louis Author InformationTab Content 6Author Website:Countries AvailableAll regions |
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