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9781322505350

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Kiran Mirchandani is the indisputable leader in the field of work identities and transnational call centers in India. She provides one of the first in-depth, ethnographic studies of the Indian call center industry that is both multi-sited and longitudinal, as well one of the first rigorous analyses of the many fascinating issues surrounding identity. Phone Clones goes beyond the surface story in the popular press and mainstream academic work about Indian call centers, and the euphoria about cost-savings, social uplifting, and creating a 'flat world' as Thomas Friedman argues. It uncovers the more insidious side of the call center work experience control of emotion, time, race, gender, and nation. It presents an insightful analysis that recognizes power structures in the labor process, as well as how they are transformed. Winifred R. Poster, Washington University, St. Louis

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