Full Product Details
Author: Kiran Mirchandani
Publisher: Cornell University Press
Imprint: ILR Press
Dimensions:
Width: 15.20cm
, Height: 1.40cm
, Length: 22.90cm
Weight: 0.454kg
ISBN: 9780801477676
ISBN 10: 0801477670
Pages: 192
Publication Date: 17 April 2012
Audience:
Professional and scholarly
,
Professional & Vocational
Format: Paperback
Publisher's Status: Active
Availability: Uncertain
Stock levels are unknown and need to be verified with the supplier.
Reviews
<p> Kiran Mirchandani is the indisputable leader in the field of work identities and transnational call centers in India. She provides one of the first in-depth, ethnographic studies of the Indian call center industry that is both multi-sited and longitudinal, as well one of the first rigorous analyses of the many fascinating issues surrounding identity. Phone Clones goes beyond the surface story in the popular press and mainstream academic work about Indian call centers, and the euphoria about cost-savings, social uplifting, and creating a 'flat world' as Thomas Friedman argues. It uncovers the more insidious side of the call center work experience-control of emotion, time, race, gender, and nation. It presents an insightful analysis that recognizes power structures in the labor process, as well as how they are transformed. -Winifred R. Poster, Washington University, St. Louis
<p> Kiran Mirchandani is the indisputable leader in the field of work identities and transnational call centers in India. She provides one of the first in-depth, ethnographic studies of the Indian call center industry that is both multi-sited and longitudinal, as well one of the first rigorous analyses of the many fascinating issues surrounding identity. Phone Clones goes beyond the surface story in the popular press and mainstream academic work about Indian call centers, and the euphoria about cost-savings, social uplifting, and creating a 'flat world' as Thomas Friedman argues. It uncovers the more insidious side of the call center work experience control of emotion, time, race, gender, and nation. It presents an insightful analysis that recognizes power structures in the labor process, as well as how they are transformed. Winifred R. Poster, Washington University, St. Louis
Kiran Mirchandani is the indisputable leader in the field of work identities and transnational call centers in India. She provides one of the first in-depth, ethnographic studies of the Indian call center industry that is both multi-sited and longitudinal, as well one of the first rigorous analyses of the many fascinating issues surrounding identity. Phone Clones goes beyond the surface story in the popular press and mainstream academic work about Indian call centers, and the euphoria about cost-savings, social uplifting, and creating a 'flat world' as Thomas Friedman argues. It uncovers the more insidious side of the call center work experience control of emotion, time, race, gender, and nation. It presents an insightful analysis that recognizes power structures in the labor process, as well as how they are transformed. Winifred R. Poster, Washington University, St. Louis
Author Information
Kiran Mirchandani is Associate Professor in the Ontario Institute for Studies in Education at the University of Toronto. She is the coauthor of Criminalizing Race, Criminalizing Poverty and coeditor of The Future of Lifelong Learning and Work.
