Overview

Prepare for one of the fastest growing careers in health care; or add to your current skills with the 3rd edition of Phlebotomy: From Student to Professional. Soft skills are emphasized throughout with special attention focused on expectations for students not only in the classroom but as they transition to working with patients.. Material on basic blood specimen collection procedures; non-blood collection procedures; and specimen handling has been updated and expanded; preparing you to compete in this hot job market.

Full Product Details

Author:   Bonnie Karen Davis (Pikes Peak Community College; Colorado Springs; Colorado)
Publisher:   Cengage Learning, Inc
Imprint:   Delmar Cengage Learning
Edition:   3rd edition
Dimensions:   Width: 18.70cm , Height: 1.00cm , Length: 23.30cm
Weight:   0.416kg
ISBN:  

9781435469570

ISBN 10:   1435469577
Pages:   256
Publication Date:   27 September 2010
Audience:   College/higher education ,  Undergraduate
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   In Print  
Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock.

Table of Contents

List of Procedures / ix Preface / xi PART I. STUDENT SUCCESS IN PHLEBOTOMY. 1. The Student's Role in the Classroom. Phlebotomy in the Past. Professionalism. Ethics. Values. HIPAA. Patient Rights. HIPPA Legal Issues. Risk Management/Quality Assurance. Healthcare Facilities Utilizing. Phlebotomists. Clinical Laboratory Departments. Study Skills. Clinical Laboratory Expectations. 2. The Student's Role in the Clinical Environment. OSHA. Biological Hazards. Engineering Controls. Work Practice Controls. Latex Allergies. Chemical Safety. Electrical Safety. Radiation Safety. PART II. BLOOD AND URINE COLLECTION. 3. The Circulatory System. The Heart. Blood Vessels. Blood. 4. Blood Collection Equipment. Venipuncture Equipment. Capillary Puncture Equipment. 5. Collection by Routine Venipuncture. Organization of Work Load. Interacting with the Customer. Preparing for the Venipuncture. Performing the Venipuncture. 6. Collection by Skin Puncture. Choosing the Skin Puncture. Composition of Skin Puncture Blood. Site Selection. Preparing the Site. Collection Devices. Performing a Fingerstick. Performing a Heelstick. 7. Special Blood Collection Procedures. Newborn Screening. Blood Cultures. Glucose Tolerance Testing. Bleeding Time Test. 8. Special Considerations. Pediatric Blood Collection. Elderly Blood Collection. Alternate Venipuncture Sites. Vascular Access Lines. Physiological Venipuncture Reactions. Patient Inquiries. Patient-focused Care. Point-of-Care Testing. 9. Urine Tests. The Urinary System. Urine. Urine Collection. 10. Common Laboratory Tests. 50 Common Tests. PART III. PROFESSIONAL SUCCESS IN PHLEBOTOMY. 11. Communication Skills for the Phlebotomist. The Speaker . The Listener . The Observer. Telephone Techniques. 12. Conflict Management Skills. Conflict Styles . Conflict Management. Problem Solving. 13. Becoming an Employee. Healthcare Customers. Customer Satisfaction. Preparing for Professionalism. Phlebotomy Certification. Researching Potential Employment. Successful Employee Qualities. References. Glossary. Appendices A. Phlebotomy Proficiency Checklist.

Reviews

Dr. Vyhyahn Maloof; MDMedical and Public Services DepartmentPhlebotomy Program DirectorGriffin Technical CollegeGriffin; Georgia This [text] takes an innovative approach to training phlebotomists. It's written with the concept of grooming the novice student for excellence in phlebotomy; training the student with didactic knowledge and skill; providing tools and resources to be competitive when applying for employment; and reinforcing proper work ethics to maintain their employment. This all encompassing approach gives students the tools necessary to become exemplary phlebotomists within healthcare.

Author Information

Bonnie K. Davis; MA; MPA has taught the Phlebotomy Certificate Program as Medical Office Technology Faculty at Pikes Peak Community College since 1997. She is retired from Penrose-St. Francis Health Services; where she was Laboratory Support Manager for 26 years.

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