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OverviewShared Service Organizations (SSOs) are of growing relevance in research and corporate practice since they combine a number of benefits for multinational corporations, such as cost reductions and an improved risk management. However, managers voice concerns about potential negative impacts on the firm’s effectiveness due to a lower service quality. A major reason for the ongoing controversy of the SSOs’ outcome is closely related to the shortcoming of measuring their performance. This study analyzes Performance Measurement System (PMS) design in SSOs and sheds light on its effectiveness. Furthermore, the findings reveal which determinants increase PMS effectiveness. This empirical analysis yields practical design recommendations for practitioners working in a shared service environment. Full Product DetailsAuthor: Friedrich KaldenPublisher: Peter Lang AG Imprint: Peter Lang AG Edition: New edition Volume: 20 Weight: 0.628kg ISBN: 9783631850459ISBN 10: 363185045 Pages: 436 Publication Date: 18 November 2021 Audience: Professional and scholarly , Professional & Vocational Format: Hardback Publisher's Status: Active Availability: In Print  This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsShared Service Organization/Center – Performance Measurement System Design – Performance Measures/KPIs – Mixed Methods Research – Descriptive analysis of performance measurement system design – Regression analysis on performance measurement effectiveness and PMS determinants – Practical recommendationsReviewsAuthor InformationFriedrich Kalden studied Economics at the Helmut-Schmidt University of Hamburg (Germany) and the University of Bretagne Sud (France). He worked as a research assistant for the Chair of International Accounting at the University of Münster (Germany). Tab Content 6Author Website:Countries AvailableAll regions |
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