Performance Measurement and Management Systems - Public and Private Sectors. International Journal of Productivity and Performance Management, Volume 56, Issue 5/6
Author:   Veronica Martinez ,  Zoe Radnor
Publisher:   Emerald Group Publishing
ISBN:  

9786611078744


Pages:   157
Publication Date:   03 August 2007
Format:   Electronic book text
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

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Performance Measurement and Management Systems - Public and Private Sectors. International Journal of Productivity and Performance Management, Volume 56, Issue 5/6


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Overview

The papers presented in this e-book represent a cross-section of the best papers from the 2006 EUROMA and the 2006 EURAM Conferences tracks in performance measurement and management. There are an interesting and unconventional mix of papers on the service measurement and management; we have studies from the banking, medical and hotels sectors, and others studies reporting findings from the perspectives of sales, services and customers satisfaction.

Full Product Details

Author:   Veronica Martinez ,  Zoe Radnor
Publisher:   Emerald Group Publishing
Imprint:   Emerald Group Publishing
ISBN:  

9786611078744


ISBN 10:   6611078746
Pages:   157
Publication Date:   03 August 2007
Audience:   General/trade ,  General
Format:   Electronic book text
Publisher's Status:   Active
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

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