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OverviewProvides a comprehensive theoretical and practical framework for informing budget decisions based on the efficiency and effectiveness of service delivery. The authors enliven the text with references to their original research and personal experiences with performance measurement, citizen satisfaction surveys, and financial management practices. This edition includes increased coverage of cost accounting procedures and of citizen participation in performance management. Full Product DetailsAuthor: Janet M. Kelly , William C. RivenbarkPublisher: Taylor & Francis Ltd Imprint: Routledge Edition: 2nd edition Dimensions: Width: 15.20cm , Height: 1.50cm , Length: 22.90cm Weight: 0.362kg ISBN: 9780765623942ISBN 10: 0765623943 Pages: 256 Publication Date: 15 October 2010 Audience: College/higher education , General/trade , Tertiary & Higher Education , General Format: Paperback Publisher's Status: Active Availability: In Print ![]() This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of Contents"Contains a number of path-breaking studies in history pedagogy, including the first three published essays measuring quantitatively and qualitatively the successes and failures of ""e-teaching"" and distance learning."ReviewsAuthor InformationAuthored by Kelly, Janet M.; Rivenbark, William C. Tab Content 6Author Website:Countries AvailableAll regions |