Peopleshock: The Path to Profits When Customers Rule
Author:   Tema Frank
Publisher:   Booklocker.com
ISBN:  

9780969873785


Pages:   318
Publication Date:   10 June 2016
Format:   Hardback
Availability:   Available To Order   Availability explained
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Peopleshock: The Path to Profits When Customers Rule


Overview

Customers are cranky and businesses are struggling to keep them happy. PeopleShock's 3P Profit Formula, based on evidence from over 150 business leaders and experts, shows: Promise - How to develop one that inspires staff and customers. People - How to connect effectively with people inside and outside your organization. Process - What to change to deliver consistently great customer experiences. Using case studies, data and actionable advice, Tema Frank's book helps you succeed in the digital era.

Full Product Details

Author:   Tema Frank
Publisher:   Booklocker.com
Imprint:   Booklocker.com
Dimensions:   Width: 15.20cm , Height: 1.90cm , Length: 22.90cm
Weight:   0.581kg
ISBN:  

9780969873785


ISBN 10:   0969873786
Pages:   318
Publication Date:   10 June 2016
Audience:   General/trade ,  General
Format:   Hardback
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

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