Overview
Today, business organizations are finding it increasing difficult to compete in a marketplace where everything looks the same. In this environment customer service has become the most important competitive differentiator for businesses. From the customers standpoint service and the people who provide that service is what makes a vendor unique. When you make customers love you, you create an unbreakable bond that delivers long-term growth and profit. Far too many of todays books on customer service deal with the mechanics and process of servicing customers, without teaching account managers how critical interpersonal skills are in creating real customer loyalty and competitive differentiation. The fact is customers are not loyal to products, services, prices, or companies. Instead, they are loyal to people they like, trust and believe in. This book provides a practical, actionable and easy to implement approach to building unbreakable emotional bonds with customers that last a lifetime.
Full Product Details
Author: Jeb Blount ,
Jeb Blount
Publisher: Gildan Media Corporation
Imprint: Gildan Media Corporation
ISBN: 9798200551781
Publication Date: 20 July 2020
Audience:
General/trade
,
General
Format: Audio
Publisher's Status: Active
Availability: Available To Order
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Author Information
Author, motivational speaker, coach and successful sales executive, Jeb Blount is the founder and CEO of SalesGravy.com, often called 'the Facebook of the sales profession' and the host of Sales Guy's Quick and Dirty Tips for Getting the Deal Done podcast. Over the span of his career, Jeb has coached, trained, and developed thousands of sales professionals, managers and leaders. With twenty years of sales and executive leadership he has extensive experience turning around and righting troubled organizations. Today, though his consultancy The Sales Leadership Group, he helps struggling sales organizations develop into high performing, productive sales teams. Author, motivational speaker, coach and successful sales executive, Jeb Blount is the founder and CEO of SalesGravy.com, often called 'the Facebook of the sales profession' and the host of Sales Guy's Quick and Dirty Tips for Getting the Deal Done podcast. Over the span of his career, Jeb has coached, trained, and developed thousands of sales professionals, managers and leaders. With twenty years of sales and executive leadership he has extensive experience turning around and righting troubled organizations. Today, though his consultancy The Sales Leadership Group, he helps struggling sales organizations develop into high performing, productive sales teams.
