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OverviewFull Product DetailsAuthor: Andrew R. HertzPublisher: American Academy of Pediatrics Imprint: American Academy of Pediatrics Dimensions: Width: 21.60cm , Height: 1.40cm , Length: 27.90cm Weight: 0.694kg ISBN: 9781581105308ISBN 10: 1581105304 Pages: 193 Publication Date: 07 January 2011 Audience: Professional and scholarly , Professional & Vocational Format: Spiral bound Publisher's Status: Out of Print Availability: Out of stock Table of ContentsReviewsAuthor InformationDr. Hertz initiated the Rainbow Call Center in Cleveland in 1996 which opened the possibility for physicians to send their incoming calls to a triage center, especially during off hours. He spearheaded a multidisciplinary group in 1998 to draft the first benchmarks for providing safe telephone triage in pediatrics. The AAP published this criteria and it is still the defining practice for pediatric call centers across the country. Tab Content 6Author Website:Countries AvailableAll regions |
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