Overview

This book argues that patient safety is the cornerstone of high-quality healthcare, and that we need to highlight the positive impact of a Safety-11 approach to risk management to improve the quality of patient services and care. Moreover, the author emphasizes the importance of upskilling leaders with coaching capability within the healthcare facility so that decisions can be made quickly to prevent adverse events. In light of this, this book aims to equip clinical leaders across all levels and in all areas of healthcare organizations with the knowledge and skills to develop a patient safety culture in their team and organization based on evidence-based contemporary research into patient safety practices. The author also proposes strengthening leader capability by outlining how they can create a psychologically safe working environment and adopt a coaching leadership style that promotes staff wellbeing and patient care. This book provides strategies for leaders so they can ensure staff wellbeing at work and a patient-centric approach to patient care. It outlines how clinical leaders can support team members to reduce their stress, better utilize their strengths, practice mindfulness, remain positive, and build resilience in the face of adversity, whilst also fostering a workplace culture of trust, support, and compassion. Lastly, this book aims to provide high-level executives and experienced clinical leaders with contemporary knowledge of governance issues and the best practice methods concerning patient safety as a quality improvement strategy.

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9783031687211

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Susanne Knowles was awarded a PhD in Management from the University of Queensland, Australia in 2020, specializing in how organizations embed a coaching culture into their everyday operations to achieve transformational cultural change. She also holds three master’s degrees in education, psychology and business administration. Based on her PhD research, Susanne authored two previous books Springer has published: Positive Psychology Coaching (2021) and Coaching Culture (2022). Her research interest now lies in how clinical and governance leaders can improve the patient safety culture within healthcare organizations through coaching. Susanne has held teaching positions at the University of Queensland, Queensland University of Technology and Griffith University, as well as senior executive positions in government and private sector organizations. She has served as a Board Member on several government organizations, not-for-profit and professional services firms. Her experience as an Executive Coach was gained from 20 years as a consultant to national and international organizations. In 2012, as a former practicing educational, organizational, and counselling psychologist, Susanne founded the Australian Institute of Professional Coaches to support individuals achieve their personal and professional goals, and organizations to increase employee engagement, retain talent and improve profitability. She now leads a quiet life as an independent researcher and keen observer of nature and the human condition.

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