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Author:   Mark Kobayashi-Hillary
Publisher:   Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Imprint:   Springer-Verlag Berlin and Heidelberg GmbH & Co. K
Dimensions:   Width: 16.20cm , Height: 2.10cm , Length: 23.00cm
Weight:   0.544kg
ISBN:  

9783540208556

ISBN 10:   3540208550
Pages:   293
Publication Date:   February 2004
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   Out of stock  
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Table of Contents

Foreword from India by Kiran Karnik, President of NASSCOM, New Delhi, India Foreword from Europe by Nigel Roxburgh, Co-Founder of the National Outsourcing Association, London, UK First Impressions Indian History and Religion Contemporary Indian Politics Culture and Food Domestic Travel Security Concerns The Outsourcing Drivers The Major Industry Players in India Ownership Models and Partnership The Major Outsourcing Locations Industry Associations and Research Bodies Outsourcing Objectives Destination India Outsourcing Flavours Success Criteria Vendor Selection Legal Contract Arrangement Quality and the Service Level Agreement Migration; Knowledge Transfer Culture and Communication Adapt the Organisation Employee Transition and Exit Management.

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