Overview

A clearly articulated treatment of organizational communication, Organizational Communicationutilizes interviews to explore communication and misunderstandings at all levels of the organization.       This book offers a unique perspective on the field of internal organizational communication. The authors review the foundational material, but intersperse the discussions with excerpts from interviews conducted with more than 100 leaders and workers in a variety of organizations. Unlike other books in this field, Organizational Communication explores organizational communication from the perspective of all organizational members, not just management.    

Full Product Details

Author:   Daniel P. Modaff ,  Jennifer A. Butler ,  Sue A. DeWine
Publisher:   Pearson Education (US)
Imprint:   Pearson
Edition:   2nd edition
Dimensions:   Width: 17.80cm , Height: 1.50cm , Length: 23.50cm
Weight:   0.522kg
ISBN:  

9780205493494

ISBN 10:   0205493491
Pages:   322
Publication Date:   21 May 2007
Audience:   College/higher education ,  Tertiary & Higher Education
Replaced By:   9780205798254
Format:   Hardback
Publisher's Status:   Out of Print
Availability:   In Print  
Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock.

Table of Contents

PREFACE ACKNOWLEDGMENTS PART ONE: FOUNDATIONS CHAPTER ONE: INTRODUCTION Defining the Study and Practice of Organizational Communication The Prevalence of Misunderstandings The Changing Nature of Organizations The Realities of a Diverse Workforce Ethical Frameworks and Organizational Communication Three Important Constructs Summary CHAPTER TWO: CLASSICAL THEORIES OF ORGANIZATIONS The Metaphor of the Machine Minimizing Misunderstandings Taylor's Theory of Scientific Management Fayol's Administrative Theory Weber's Theory of Bureaucracy Summary CHAPTER THREE: HUMANISTIC THEORIES OF ORGANIZATIONS Human Relations Theory Human Resources Theory Summary CHAPTER FOUR: SYSTEMS THEORY Misunderstandings and the Organization as a System Systems Framework Principles of General Systems Theory Characteristics of Organizations as Systems Contingency Theory The Learning Organization Summary CHAPTER FIVE: ORGANIZATIONAL CULTURE AND CRITICAL THEORY Organizational Culture Theory Critical Theory Summary CHAPTER SIX: THE COMMUNICATIVE ORGANIZATION Talk as Action: Structuration and the Communicative Organization The Communicative Organization Model Summary PART TWO: CHALLENGES AND MISUNDERSTANDINGS CHAPTER SEVEN: REALISTIC RECRUITMENT When Applicants and Organizations Misrepresent Themselves The Costs of Traditional Recruiting Addressing the Problem: Realistic Recruitment Realistic Recruitment and the Communicative Organization Summary CHAPTER EIGHT: SOCIALIZATION OF NEW MEMBERS The Need for Information Organizational Assimilation Organizational Socialization Emotions in Organizational Settings The Challenges of Work and Family Summary CHAPTER 9: CONFLICT IN THE ORGANIZATION Defining Conflict How Does Conflict Start? Consequences of Conflict Individual Conflict Styles Organizational Responses to Conflict Individual and Organizational Conflict Management and Resolution Strategies Summary CHAPTER 10: SUPERIOR-SUBORDINATE COMMUNICATION Nature and Importance of the Superior-Subordinate Relationship The Prevalence of Misunderstandings in the Superior-Subordinate Relationship A Dyadic View of the Superior-Subordinate Relationship Communication Activities: Superior to Subordinate Communication Activities: Subordinate to Superior Women and the Superior-Subordinate Relationship Summary CHAPTER 11: PEER AND CO-WORKER COMMUNICATION Nature of Relationships in Organizations Relationship Development in the Workplace Positive Consequences of Workplace Relationships Negative Consequences of Workplace Relationships Romantic Relationships in the Workplace Relationship Deterioration Strengthening Workplace Relationships Summary CHAPTER 12: ORGANIZATIONAL TEAMS Characteristics of Teams Teams at Work Self-Managed Work Teams Virtual Teams Effective Teams Misunderstandings and Organizational Teams Summary CHAPTER 13: LEADERS AND LEADERSHIP Overview of Leadership Development of Leadership Theories Communication Concepts and Effective Leadership Responsibilities of Leadership Power and Ethics in Leadership Final Thought: Passion Summary CHAPTER 14: COMMUNICATION TECHNOLOGY IN THE ORGANIZATION Overview of Communication Technology Communication Technology and Virtual Ways of Working Applying Organizational Theory to Communication Technology Summary

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